POLICIES AT BEAR DOGS CRAFTS
Service as It Should Be
In today’s online shopping market, we believe that honesty is the best policy, especially when it comes to handmade, custom items. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or return products. Please don’t hesitate to contact us if you have any questions!
RETURN AND REFUND POLICY
What You Need to Know
We gladly accept returns and exchanges. Please contact us within 14 days of delivery and ship the item(s) back within 30 days of delivery.
We do not accept cancellations. But please contact us if you have any problems with your order.
The following items cannot be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, we cannot accept returns for:
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Custom or personalized orders.
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Perishable products (like food or flowers).
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Digital downloads.
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Intimate items (for health/hygiene reasons).
Conditions of Return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.